WARRANTY – RETURNS – REFUNDS – CANCELLATION – AURA+ INSURANCE

Items provided by https://aura-foulard.fr/ are new and guaranteed against defects with Aura+ insurance. They are identical to those found in traditional retail and come from all referenced publishers and suppliers.

Should an item be defective, the buyer benefits from a 3-month warranty with their Aura+ insurance. To request an exchange or refund, it is mandatory to have subscribed to Aura+ insurance (Loss / Theft / Damage). If the fifteen (15) day period expires on a Saturday, Sunday, or a public holiday or day off, it is extended to the next business day. (Only in case of subscription to Aura+ insurance)

The customer must return new or unused items in their entirety and in their original packaging, intact, accompanied by all possible accessories, instruction manuals and documentation (in their original cellophane packaging and with the corresponding invoice). In such a situation, the buyer must send proof of the defect(s) to hello@aura-foulard.fr (description and photos attached).

In case of exercising the right of withdrawal (Excluding Aura+ Insurance), Aura Foulard is obliged to refund the sums paid by the customer (excluding delivery and return costs). The refund is due within a maximum of 14 working days from the date of receipt of the returned parcel(s)).

Return shipping costs remain your responsibility.

In the event of a refund, we guarantee that it will be made within 14 days or less following the date of receipt of the returned package. No cash on delivery shipments will be accepted, regardless of the reason.

AURA+ INSURANCE INFORMATION

Important information: We are not responsible for delivery; our responsibility ends when the package is shipped, which is why we advise you to take Aura+ insurance when placing your order.

Aura+ insurance is mandatory for refund requests for the following reasons:

• Loss of package during delivery (lost package)
• Theft of package during delivery (stolen package)
• Damage to the package during delivery

To benefit from the 3-month warranty, it is essential to have taken out insurance at the time of payment.

In case of Loss / Theft / Damage during delivery, Aura+ insurance handles the refund of the order. The buyer must send proof of the defect(s) to hello@aura-foulard.fr (description and photos attached)